***PLEASE NOTE THAT OUR HOURS OF OPERATION HAVE CHANGED***
The hospital will be implementing policies to help protect clients and staff by practicing social distancing. We ask that clients:
- Stay home if you are sick,
- Stay home if you have had contact with a person testing positive for COVID-19 or suspecting of having COVID-19, are Quarantined or Have Travelled.
- REMAIN IN YOUR VEHICLE UPON ARRIVAL, please call to let us know you are here.
- A staff member will come to your vehicle to escort your pet into the building. You will be asked to remain in your vehicle for the duration of the appointment.
- PLEASE WEAR A MASK WHEN INTERACTING WITH STAFF MEMBERS
- If a staff member instructs you to enter the building, please have a seat and remain in the waiting area.
- Keep a distance of 6 feet between yourselves and staff members AT ALL TIMES
- Clients should wash hands and use sanitizer. Disinfect pet collars, leashes and carriers prior to arrival.
- In addition, clients will be asked to remove collars and leashes for patients upon admission for hospitalization or surgery whenever possible.
In order to keep our clients and staff healthy, we are asking all clients the following questions:
- HAVE YOU HAD CONTACT WITH A PERSON CONFIRMED OR SUSPECTED TO HAVE COVID-19?
- HAVE YOU RECENTLY TRAVELLED INTERNATIONALLY TO AN AREA ENDEMIC FOR COVID-19?
- HAVE YOU BEEN TOLD TO SELF QUARANTINE FOR POSSIBLE COMMUNITY EXPOSURE TO COVID-19?
- DO YOU HAVE A FEVER OR ANY RESPIRATORY SYMPTOMS?
If you answer yes to any of the above questions, we respectfully ask that you do not come to the hospital.
To help prepare for your pet’s appointment, please refer to the instructions below:
✓ Clients are not allowed in the building: We are not allowing clients into the building due to the risk of COVID-19. All communications will be done over the phone and your pet will be borrowed from you for the appointment. There are no exceptions.
✓ Bring a facemask: A mask is required for services when interacting with technicians. If you do not have a mask, one will be provided to you.
✓ Bring a cellphone: You will need to call the hospital when you arrive in the parking lot; we will take your pet’s history over the phone before the appointment and the doctor will call afterwards with a treatment plan.
✓ Bring a credit or debit card for payment: We will be taking credit/debit cards over the phone for payment of services (although credit/debit cards are preferred for minimized contact, we also accept checks or cash)
✓ Park at the front of the building: for safety reasons and ease of access, please park as close to the front of the building as possible.
✓ Remain in your vehicle: Please do not approach the door or emerge from your vehicle with your pet unless you are instructed to do so; this allows us to avoid crowding around the door and in the parking lot in general.
These protocols model the CDC’s guidelines for COVID-19. We are doing our best efforts to keep our staff, clients, and patients healthy and safe during these uncertain times and we appreciate your cooperation.
Properly dispose of PPE to protect animals
Masks and gloves are a way of life during COVID-19 but can pose a threat to pets and wildlife when improperly disposed. Masks can smell like food and, if ingested, can cause stomach upset and bloackages that can be fatal.
Gibbs is one such pup. He was found abandoned in a house and needed emergency surgery after ingesting a mask. The MVMA Charities funded some of his medical care and he's well on his way to recovering. Not all animals are as lucky as Gibbs.
Save a life - dispose of PPE in a covered waste container and don't leave it on the ground!
We will make every effort to facilitate approval of online prescription renewal requests for your pet’s maintenance medications during this time. If you need authorization, please submit your request to your online pharmacy or via the hospital fax at 508-829-5905. Prescription authorization may take several days, so please plan accordingly.
Questions regarding Rx requests can be emailed to [email protected]
As the risk of COVID 19 persists, we want to assure you that the hospital will remain open to care for our patients during the pandemic. In the event of extenuating circumstances that may mandate closure of the hospital, clients with scheduled appointments will be notified and information will be posted on the hospital answering service and website.
We apologize for any inconvenience.