COVID-19 Hospital Policies and Information

***PLEASE NOTE THAT AT THIS TIME THE HOSPITAL IS CLOSED.  WE WILL RE-OPEN TUESDAY, APRIL 28th. PLEASE CHECK FOR UPDATED HOURS OF OPERATION.

We will make every effort to facilitate approval of online prescription renewal requests for your pet’s maintenance medications during this time. If you need authorization, please submit your request to your online pharmacy or via the hospital fax at 508-829-5905. Prescription authorization will take several days, so please plan accordingly. 

Questions regarding Rx requests can be emailed to [email protected]

We apologize for any inconvenience.

Keeping People and Pets Safe From COVID-19.

  As the risk of COVID 19 is increasing in Massachusetts, we want to assure you that the hospital will remain open to care for our patients during the pandemic for as long as possible. In the event of extenuating circumstances that may mandate closure of the hospital, clients with scheduled appointments will be notified and information will be posted on the hospital answering service and website.

  It is important for all of us to take protective measures in order to limit spread of the virus. We remind clients to follow the CDC guidelines to protect themselves and their pets by:

1) Avoiding contact with people who are sick,

2) Covering your mouth when you cough or sneeze,

3) Avoid touching your face, eyes, nose and mouth,

4) Washing hands with soap and water for 20 seconds,

5) Using a hand sanitizer containing at least 60% alcohol if soap and water are not available,

6) Frequently disinfect commonly touched surfaces,

7) Staying home if you are sick. 

The hospital will be implementing policies to help protect clients and staff by practicing social distancing. We ask that clients: 

  • Stay home if you are sick,
  • Stay home if you have had contact with a person testing positive for COVID-19 or suspecting of having COVID-19, are Quarantined or Have Travelled
  • REMAIN IN YOUR VEHICLE UPON ARRIVAL, please call to let us know you are here.
  • A staff member will come to your vehicle to escort your pet into the building.
  • If a staff member instructs you to enter the building, please have a seat and remain in the waiting area.
  • Keep a distance of 6 feet between yourselves and staff members AT ALL TIMES
  • Clients should wash hands and use sanitizer. Disinfect pet collars, leashes and carriers prior to arrival.
  • In addition, clients will be asked to remove collars and leashes for patients upon admission for hospitalization or surgery whenever possible.

In order to keep our clients, patients and staff healthy, we are asking all clients the following questions:

  • HAVE YOU HAD CONTACT WITH A PERSON CONFIRMED OR SUSPECTED TO HAVE COVID-19?
  • HAVE YOU RECENTLY TRAVELLED INTERNATIONALLY TO AN AREA ENDEMIC FOR COVID-19?
  • HAVE YOU BEEN TOLD TO SELF QUARANTINE FOR POSSIBLE COMMUNITY EXPOSURE TO COVID-19?
  • DO YOU HAVE ANY RESPIRATORY SYMPTOMS?
If you answer yes to any of the above questions, we respectfully ask that you do not come into the hospital.



Call 508-829-0419 to make an appointment.

Email: Mt Wachusett Veterinary Hospital

Office Hours

Our Regular Schedule

Monday:

Closed

Tuesday:

8:00 am-4:00 pm

Wednesday:

8:00 am-4:00 pm

Thursday:

8:00 am-4:00 pm

Friday:

8:00 am-4:00 pm

Saturday:

9:00 am to 1:00 pm- Every Other

Sunday:

Closed

Location

Find us on the map

Testimonial

Read What Our Clients Say

  • "My 6 year old cat Cybil just had her first visit here today, and I couldn't be happier! For the last 6 months, she has been having skin issues possibly from allergies. The last vet office she saw looked at her skin, said it was allergies and to change her food, and out the door I went with nothing but an uncomfortable kitty in hand. Totally different story at Mt Wachusett. Dr. Vooys was very thorough, did multiple tests, explained everything thoroughly to me, and I left there with medications, food samples, pamphlets, a follow up appointment and a treatment plan for the future. I'm very confident that they will help get my girl feeling better again! Thank you Mt. Wachusett Vet staff!"
    Allison S. Holden, MA

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